【英文资源】Usability Methods
- Card Sorting
- Card sorting is a useful tool to determine how users categorize the information that will appear on a website.
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- Charrettes
- A charrette is an intense generative exercise that takes place over multiple days, and involves a multi-disciplinary group of participants.
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- Cognitive Walkthroughs
- To determine the level of usability for a website, one or more usability experts “walk” through a set of the most typical user tasks supported by the website, one-step-at-a-time.
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- Contextual Task Analysis
- A contextual task analysis, or contextual inquiry, is a user research method that applies ethnographic observation and one-on-one interviewing to understand the task procedures that users follow to reach their goals.
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- Facilitated Brainstorming
- Most people have heard of brainstorming, and probably been involved in some type of brainstorming exercise; however, facilitated brainstorming is much different than simply gathering in a small group and sharing ideas.
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- Focus Groups
- Focus groups are best utilized as an evaluative tool, rather than a generative one (such as Facilitate Brainstorming and Charrettes). A Moderator facilitates a small group of 4 to 8 participants, by showing them or demonstrating a product or concept.
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- Heuristic Evaluation
- A Heuristic Evaluation, or Usability Audit, is an evaluation of an interface by one or more Human Factors experts.
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- One-on-One Interviews
- Structured, one-on-one interviews help researchers learn about users’ attitudes and beliefs surrounding a website or application, and specific tasks that it supports.
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- Participatory Design
- Participatory design exercises engage stakeholders and end users in the process of solving a design problem.
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- Surveys
- Surveys are a good way to collect quantitative data for user opinions about an application or website.
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- Usability Testing
- Usability testing is the best way to understand how real users experience your website or application. Unlike interviews or focus groups that attempt to get users to accurately self-report their own behavior or preferences, a well-designed user test measures actual performance on mission-critical tasks.
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- Quality Assurance Testing
- From our perspective, quality assurance is a subset of the overall usability goal—after all, a website isn’t usable if it isn’t working.
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- HCI Design Approaches
- Eberts (1994) [1] describes four Human-Computer Interaction (HCI) design approaches which may be applied to user interface designs to develop user-friendly, efficient, and intuitive user experiences for humans.
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信息来源:http://www.usabilityfirst.com/usability-methods/ 顶部图片来源:www.79er.com